Salesforce is the world’s leading CRM (Customer Relationship Management) platform that helps businesses manage customer data, sales, service, marketing, and more. This course is designed for freshers, working professionals, and career switchers looking to enter the IT industry with a future-proof skill. The course covers both Salesforce Administration and Salesforce Development, preparing you for certifications and real-world projects.
What is CRM?
Overview of Salesforce Platform
Salesforce Editions and Products
Roles: Admin vs. Developer vs. Consultant
Navigating Salesforce
Standard and Custom Objects
Fields, Records, and Page Layouts
Validation Rules
Formula Fields
Object Relationships (Lookup, Master-Detail, Many-to-Many)
Data Import Wizard & Data Loader
Security Model: Profiles, Roles, Permission Sets, Sharing Rules
Workflow Rules and Process Builder
Approval Processes
Reports and Dashboards
Email Templates & Automation
Introduction to Apex
Variables, Data Types, Operators
SOQL & SOSL Queries
Apex Triggers (Before, After)
Classes and Methods
Error Handling
Introduction to Visualforce Pages
Controllers and Extensions
Lightning Experience Overview
Lightning Web Components (LWC) – Basics
Event Handling & Data Binding in LWC
Integration with Apex
Sandboxes and Environments
Change Sets and Deployment Process
Metadata API (Overview)
Data Backup and Recovery
What is AppExchange?
Installing and Managing Apps
Overview of Integrating with External Systems (REST/SOAP API)
Build a Custom CRM App on Salesforce
Automate Sales Pipeline
Implement Case Management System
Dashboard & Report for Business Insights
Salesforce Administrator (ADM 201)
Salesforce Platform Developer I
Mock Tests and Dumps
Interview Questions and Resume Preparation
Most in-demand CRM platform globally
No prior coding experience required (Admin track)
Lucrative job opportunities across industries
Career path into Consulting, Development, and Architecture
Prepares for Salesforce Certifications
Roadmap for Admin, Developer, and Consultant roles
Resume & LinkedIn Optimization for Salesforce Jobs
Certification Planning and Scheduling Support
Guidance for Freelancing & Remote Salesforce Jobs
🔍 Roles You Can Apply For:
Salesforce Admin
Salesforce Developer
Salesforce Business Analyst
Salesforce Consultant
Salesforce QA Tester
💸 Expected Salary Range (India):
| Experience | Role | Average Salary |
|---|---|---|
| 0–1 years | Salesforce Admin | ₹3–5 LPA |
| 1–3 years | Salesforce Developer | ₹5–8 LPA |
| 3–5 years | Sr. Developer / Analyst | ₹8–15 LPA |
| 5+ years | Salesforce Architect | ₹15–30+ LPA |
✅ Access to Salesforce Trailhead Practice
✅ Real-Time Projects
✅ Certification Assistance
✅ Interview Preparation & Mock Interviews
✅ Resume Building & Job Portal Support
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